Frequently Asked Questions

Can I transfer from another platform to Klarity?
You don’t need a referral to start your journey. You can transfer from another telehealth platform at any time. While on the website, click "take a fre...
Mon, 20 Mar, 2023 at 4:26 PM
Can I discontinue/cancel anytime?
You have the option to cancel or discontinue your treatment at any time. As fees are charged per service, there are no memberships or subscriptions to cance...
Tue, 14 Mar, 2023 at 2:30 PM
Can I get my medications while traveling?
Federal law requires that your provider be licensed in the same state that you have legal residency in. There is no option for a provider to prescribe you m...
Mon, 13 Mar, 2023 at 6:10 PM
Can I continue my treatment if I'm relocating to a new state?
If you are planning to move to another state, we would like to help make the transition as smooth as possible. We recommend you let your provider know first...
Tue, 14 Mar, 2023 at 2:37 PM
Is there a membership or monthly subscription fee?
Absolutely not! Please note that there are no membership or subscription fees. You will only be billed for appointments and refills with your provider. Also...
Tue, 14 Mar, 2023 at 2:34 PM
Why are no appointments available?
Unfortunately, due to the high demand, we are fully booked in some states or have limited providers available in that area. As new providers are added month...
Mon, 20 Mar, 2023 at 4:29 PM
What type of payments do you accept?
All services are cash-pay. Please be aware that services can only be paid using a credit or debit card. This does include HSA and FSA cards as well.  At...
Thu, 16 Mar, 2023 at 10:00 AM
How can I be listed as provider and offer my services?
If you are a licensed provider interested in learning more about how to join the marketplace, you'll want to visit
Mon, 20 Mar, 2023 at 4:30 PM
Your Guide to Getting Started: From Booking Your Initial Visit to Refill Options
Here's a step-by-step guide of what to expect: While on the website, click "take a free evaluation" and answer a few simple questions to ge...
Tue, 14 Mar, 2023 at 2:29 PM