Each practitioner on our platform provides services in accordance with its policies, appropriate standard of care, and their own personal practice requirements. Depending on the circumstances of your particular case, there may be a range of possible outcomes to your visit. In many cases, mental health services or treatment will be provided under a treatment plan, while some cases it may result in a referral or recommendation to receive care in an alternative setting.
If you have canceled your visit within the cancellation policy guidelines (24 hours or more prior to your appointment time) or are unable to receive an evaluation, you may choose to request a refund. Refunds must be requested within seven days of your scheduled visit.
If you would like to request a refund, you may contact customer support. If a request is submitted to support, please allow 7-10 business days for us to review your case. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact firstname.lastname@example.org prior to taking any further action or requesting additional services. A customer service agent will reach out for more information and will email you once a decision has been made.
All purchases are final and once paid, all fees are non-refundable regardless of whether services are utilized, except as prohibited by applicable law. ***Please note that all refund requests must be reviewed and approved. Discharged patients are not eligible for a refund.***