You can communicate with your provider directly by messaging them in the client portal. They can answer any medical or prescription-related questions you may have. They can also assist if you have a pharmacy change request or need prior authorization for your medication. Please note: You will need to have completed registration for the client portal. 

Please allow providers up to 72 hours to respond to portal messages. If you have not received a response from your provider after 4 business days, you're encouraged to send your message to and the care support team would love to help. They will respond Monday-Friday 9am-5pm PST. 

Please note: Practitioners cannot provide emergency care on this platform. If you are experiencing a medical emergency please call 911 or visit your nearest urgent care, or reach out to the National Suicide Prevention Hotline: Call 988. Crisis Text Line: Text Home to 741-741