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Frequently Asked Questions
Who is Klarity for?
Can I transfer from another platform to Klarity?
Can I skip the initial visit?
Does Klarity Service Patients Under 18yrs?
Can I discontinue/cancel anytime?
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Diagnosis & Treatment
Can I be prescribed stimulants?
How do I know if I have ADHD?
What if I'm not satisfied with the treatment?
I was on medicine X, will I be prescribed the same one?
I have been diagnosed with ADHD before
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Pricing & Services
What’s the cost to see a provider on Klarity?
Are there any hidden fees?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
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Klarity Health is HIPAA compliant
Is it safe to use this website?
How secure is the payment system?
Patients ( New & Existing)
I booked my initial visit, what happens next?
What to expect during your initial visit
How do I contact my provider?
Do you accept alternative proof of residency?
What if my provider says I'm not a good fit?
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Requesting accommodations for school or work?
What happens if my provider leaves the platform?
Do you take insurance or HSA/FSA?
Prior Authorization (PA) Requests
Appointments & Accounts
How to register with your client portal
How to login to your client portal
How can I check my Klarity Customer Support Tickets?
How to reschedule an appointment
How to cancel an appointment
Is an in person visit required?
How to begin your telehealth visit
How to complete your intake forms
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Pharmacy & Prescriptions
(PA) Prior Authorization Request
What's the cost for my medication?
When will I get my prescription?
Can the provider prescribe generic ADHD medications?
How do I obtain a refill?
How long are shipping times for medications?
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